Small Business Banker
- Hollywood, FL, 33021
- Cooper City, FL, 33024
About BrightStar
As a member of BrightStar Credit Union, you'll join a dynamic, purpose-driven organization with a culture that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.* This role is a fully onsite position.
What we offer:
- Medical, Dental, and Vision
- 401 (k) Plan with Matching
- Tuition Reimbursement Program
- Supplemental Benefits
- Engagement Area
- Wellness Studio & Gym
- Company Paid Life Insurance
- Health Savings Account with Company Contributions
About the Role:
The primary purpose of this position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior consumer and business products and services. Key responsibilities include supporting growth of the profitability of the small business member base, identifying, developing, and driving results, and acquiring new member opportunities through prospecting, networking, and developing external referral sources. This is done by providing outstanding service and perceived by our members as their Trusted Advisor.
Essential Functions & Responsibilities:
- Deliver personalized assistance and advice to consumer and small business members, ensuring an exceptional member experience as defined by our Service Standards and Promises.
- Conduct targeted outreach and in-person interactions with small business prospects and members, leveraging member profiling to identify potential sales opportunities and strengthen existing business relationships, including attending industry events and participating in community activities relevant to our target market
- Complete loan interviews and applications, retrieve proper loan documentation, and complete final loan closings.
- Collaborate effectively to always do the right thing and strengthen their relationships.
- Opening core small business accounts while adhering to procedural guidelines.
- Delivers branded members’ experience within aligned sales portfolios by being in the field a minimum of 50% of the time.
- Maintain a strong understanding of industry trends and regulations.
- Promote all BrightStar products and services, including but not limited to extended products, mortgages, investment referrals, and Treasury Management Solutions.
- Supports execution of the sales delivery model to achieve targeted performance and growth of the Credit Union's Small Business segment
- At times, this position may require support and assistance in other branch locations based on business needs and be available for possible weekend coverage.
- Maintain knowledge with B.S.A. Compliance training.
- Other job-related duties as assigned.
Performance Measurements:
- Ability to understand members’ needs and build trusted relationships.
- Assist in preparing project management documentation consistently and accurately.
- Efficient in time & workload management, must act promptly to requests.
- Good understanding of project methodologies.
- Ability to work collaboratively with internal and external teams defined by our Service Standards and Promises.
- Ability to perform well under pressure and with defined timelines and milestones.
- Working knowledge and understanding of financial institution operations and business processes, including technology solutions used in financial institutions' operations.
- Stay current with emerging technologies and trends.
- Advanced verbal communication skills: the ability to articulate your thoughts and ideas and develop a point of view about your work.
Minimum Expectations of Knowledge and Skills:
- Experience with financial information, spreadsheets, and financial skills.
- Experience with in-person membership and sales.
- Experience working with small business members.
- Experience meeting or exceeding goals.
- A working knowledge of small business products and services.
Education- High School Diploma / GED / Secondary School or equivalent
Interpersonal Skills- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and foster sound relationships with other entities (companies and individuals).
Other Skills- Must have excellent oral and written communication skills and be proficient with all Microsoft Office applications. Occasionally, this role will be required to assist and support other branch locations based on business needs.
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
- In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
- Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace