Small Business & Consumer Specialist

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has the opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

The primary purpose of this position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior consumer and business products and services. This is done by providing outstanding service and being perceived by our members as their Trusted Advisor.

Essential Functions & Responsibilities

• Deliver personalized assistance and advice to consumer and small business members, ensuring an exceptional member experience as defined by our Service Standards and Promises.
• Conduct targeted outreach and in-person interactions with small business prospects and members, leveraging customer profiling to identify potential sales opportunities and strengthen existing business relationships to include attending industry events, and participating in community activities relevant to our target market
• Complete loan interviews and applications, retrieve proper loan documentation, and complete final loan closings.
• Collaborate effectively to always do the right thing and strengthen their relationships.
• Open and close accounts, answer member questions and resolve member problems within the position’s authority.
• Complete account maintenance (including ATM/Debit card orders, disputes, fraud, payroll, or direct deposit issues).
• Maintain a strong understanding of industry trends and regulations.
• Promote all BrightStar products and services, including, but not limited to, extended products, mortgages, and investment referrals to the BSCU broker.
• Perform other related branch duties as assigned to contribute to the overall branch performance and member experience.
• At times, this position may require support and assistance in other branch locations based on business needs and be available for possible weekend coverage.
• Maintain knowledge with B.S.A. Compliance training.
• Other job-related duties as assigned.

Performance Measurements:

• Ability to understand stakeholders’ needs and build trusted relationships.
• Assist in preparing project management documentation consistently and accurately.
• Efficient in time & workload management, must act promptly to requests.
• Good understanding of project methodologies.
• Ability to work collaboratively with internal and external teams defined by our Service Standards and Promises.
• Ability to perform well under pressure and with defined timelines and milestones.
• Working knowledge and understanding of financial institution operations and business processes, including technology solutions used in financial institutions' operations.
• Stay current with emerging technologies and trends.
• Advanced verbal communication skills: the ability to articulate your thoughts and ideas and develop a point of view about your work.

Minimum Expectations of Knowledge and Skills:

Experience: Three to five years of related experience

Education: Associate Degree or above, or three to five years of relevant work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and foster sound relationships with other entities (companies and individuals).

Other Skills: Must have excellent oral and written communication skills and be proficient with all Microsoft Office applications. Occasionally, this role will be required to assist and support other branch locations based on business needs.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.