Job Description

BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative office culture and an engaging atmosphere.

We are currently seeking a Member Service Representative to join the team at our Branch in Pembroke Pines!

The primary purpose of this position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members.

What we can offer you:

  • Competitive Salary
  • Medical, Dental, Vision Benefits
  • Company Paid Life Insurance
  • Company Paid Long Term Disability
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 401K Plan with generous matching
  • Paid Time Off - Vacation, Floating Holidays, Personal Days & Sick Time
  • Tuition Reimbursement Program
  • Advancement Opportunities - Career Development
  • Employee Assistance Program (EAP)
  • Health Advocate
  • BSCU Financial Discounts
  • Work-Life Balance
  • Other Bonus Opportunities based on company performance
  • Wellness Program
  • Recognize and Reward Hard Work
Major Duties and Responsibilities:
  • Complete loan interviews and applications, retrieve proper loan documentation, and complete final loan closings.
  • Assist members by determining appropriate accounts and services to offer based on individual needs. Open and close accounts, answer member questions, and resolve member problems within the position’s authority.
  • Complete account maintenance (including ATM/Debit card orders, disputes, fraud, payroll or direct deposit issues, call 24, and PC banking).
  • Identify the member's financial needs and suggest a product or service that will meet their needs.
  • Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.
  • Promote all BSCU products and services, including but not limited to BSCU extended products, mortgages, and investments.
  • Perform teller duties and other related duties as assigned (including safe deposit boxes and end-of-the-day branch balancing).
  • Maintain knowledge of BSA Compliance training:
    • Every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with BSCU will consider the awareness of unusual or suspicious activity that is relevant to the department.
    • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department.
    • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.

Knowledge and Skills:

Experience: Six months or more of similar or related experience

Education: High school education or GED

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important, and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Additional Skills: Must have excellent oral and written communication skills and must be proficient with all Microsoft Office applications. Occasionally, this role will be required to assist and support other branch locations based on business needs.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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