Job Description

About BrightStar:

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.


The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative banking options.


We Offer:

  • Employee Assistance Program
  • Onsite Gym and Wellness Room at our Corporate Headquarters
  • Employee Engagement Activities
  • Educational Assistance
  • Robust Benefits Package to include medical, dental, vision, and insurance


Essential Functions & Responsibilities:

  • Provide members with a personalized, rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys.
  • Build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist.
  • Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
  • Process appropriate percentage of new accounts and account maintenance as defined by branch management, with a high degree of "Quality Assurance" accuracy within the limits of credit union policy.
  • Utilize sales skills to identify members' needs and offer credit union deposit and loan solutions.
  • Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.
  • Meet or exceed ancillary product sales referral goals.
  • Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity.
  • Maintain a professional business image and utilize practical communication skills when representing BrightStar Credit Union.
  • Comply with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.
  • Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.
  • Maintain knowledge with B.S.A. Compliance training.
  • At times, this position may require support and assistance in other branch locations based on business need."
  • Weekend hours may be required.
  • Other job-related duties as assigned.

Minimum Expectations of Knowledge and Skills:

  • Experience - One to three years of similar or related experience.
  • Education- A high school education or GED.
  • Interpersonal Skills- Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves personal contact with others, both inside and outside the organization, for resolving first-level conflicts and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Must be physically able to perform all assigned duties as outlined by the description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator and a computer keyboard.

Compliance:

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

  • In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform basic functions.



BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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