Job Description

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

Medical, Dental, and Vision

401K Plan with Matching

Tuition Reimbursement Program

Supplemental Benefits

Engagement Area

Wellness Studio & Gym

Company Paid Life Insurance

Health Savings Account with Company Contributions

The position's primary purpose is to lead their team and successfully assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Under the direction of the Consumer Loan Manager or VP of Lending, this position originates consumer loans for current and prospective members, advises and counsels members (in person or over the phone) on all loan services available, and prepares for loan closings.

Essential Functions & Responsibilities

  • Provide outstanding service to internal and external members as defined by our Service Standards and Promises.
  • To maintain a professional, courteous, and friendly atmosphere for members and coworkers.
  • Maintain knowledge of all BSCU products and rates.
  • Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules and regulations.
  • Assist applicants with loan product decisions by structuring the loan to provide the optimum product to meet the member's financial needs.
  • Accurately and completely input all applications and ensure completeness and accuracy of loans from web applications, call center, and/or branch staff.
  • Process the loan application promptly and accurately by obtaining all required documentation and obtaining a clear to close.
  • Assist prospective members with the opening of new BrightStar memberships.
  • Cross-sell BSCU products and services, including but not limited to BSCU checking accounts, Auto Advisor service, Debt Protection, GAP, and Warranty.
  • When necessary, produce loan documents and organize and complete member loan files promptly.
  • Maintain knowledge with B.S.A. Compliance training.
  • Other job-related duties as assigned.

Minimum Expectations of Knowledge & Skills:

Experience: One year to three years of similar or related experience.

Education: (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

  • Knowledge of consumer loan processing, including autos, unsecured, and real estate loans, with solid attention to sales.
  • Must have working knowledge of consumer loan regulations and be able to communicate regulatory requirements and changes to management.
  • Must have good communication and leadership skills.
  • Knowledge of the Meridian Link system is preferred.
  • Working knowledge of spreadsheets and be able to use general office equipment as well as internet resources.
  • Bi-lingual is a plus.


Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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