Head Teller

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has the opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. The responsibilities of the Head Teller include monitoring teller line operations, scheduling, and daily activities of cash-handling associates. The individual in this role must provide outstanding service to each member as defined by our Service Standards and Promises. The Head Teller is perceived as the Subject Matter Expert, showcasing best practices and providing support to other cash-handling associates. The role limits decision-making authority that includes hiring, promotions, disciplinary actions, and termination of employees, as these are reserved for branch leadership.

Essential Functions & Responsibilities:

• Accurately process all transactions related to the position. Provides all teller functions, including balancing the Night Drop, ATM, and ITM/TCD, while maintaining sufficient cash supplies.
• Train employees and monitor the daily activities of cash-handling associates.
• Identify the members' financial needs and suggest a product or service to meet them.
• Ensure that all cash handling associates and themselves balance consistently and promptly, with minimal outages.
• Inform management of critical issues concerning the teller line, the branch, and any other BSCU issues.
• Knows all BSCU products and services, policies, and procedures. Assists members in promoting products and services.
• Assists cash-handling associates in all out-of-balance situations as well as member issues.
• Collaborate with branch leaders to create branch schedules, including Saturdays, lunch breaks, and other scheduled breaks. Rotate assignments on opening and closing days, as well as Saturdays, as needed.
• Occasionally, this role will be required to assist and support other branch locations as needed to meet business requirements.
• Work on multiple projects and priorities simultaneously in a fast-paced environment.
• Maintain knowledge with B.S.A. Compliance training.
• Weekend hours may be required.
• Other job-related duties as assigned

Performance Measurements:

• To provide outstanding service to internal and external members as defined by our Service Standards and Promises.
• Identify the financial needs of each member and offer a credit union solution
• Process appropriate percentage of transactions per month based on branch volume as determined.
• Not to exceed a total out-of-balance metric outlined in the branch procedures.
• To develop and improve knowledge and skills in Member Service Areas.

Minimum Expectations of Knowledge and Skills:

Experience - Two to five years of similar or related Head Teller experience

Education- High school education or GED or higher

Interpersonal Skills- A significant level of trust and diplomacy is required in addition to standard courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Fostering sound relationships with other entities, including companies and individuals, is necessary.

Other Skills: Must have proficient keyboarding skills and proficiency with calculators. Working knowledge of regulations of Credit Union products, i.e., Reg. E., Reg. CC., Reg. D, Truth in Savings Act, US Patriot Act, and other operational regulations.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.