Digital Innovation & Transformation Specialist

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has an opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

The primary role of this position is to support the Digital Innovation and Transformation Manager's needs into actionable innovation opportunities and proactively identify, analyze, implement, execute, and control project management duties. Support all aspects of digital services (online, mobile, remote deposit, etc.) while remaining aligned with the commitments and goals of the organization.

Essential Functions & Responsibilities:

• Assist with developing best practices and tools for project execution and management; proactively assist with monitoring project scope changes, identify potential crises, and devise contingency plans.
• Assist with developing and defining project solutions for the evolving infrastructure, including design, development, integration, testing, migration, and deployment support functions.
• Communicate with departments/organizations on an ongoing basis and continuously assist with project expectations with the project team and stakeholders.
• Assist with identifying project dependencies and critical paths, as well as preparing project documentation and meeting agendas
• Create the project's “lessons learned” document to identify successful and unsuccessful project elements.
• Assist with developing and delivering progress reports, proposals, and requirements documentation and presentations.
• Assist with analyzing current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Assist with the risk assessments and troubleshooting for digital services integrating with the core, online, and mobile deposit capture and upgrades, and ensure managed systems are properly audited.
• Escalate any deficiencies or issues relating to digital services, configuration, or errors to the Digital Innovation and Transformation Manager.
• Research, test, and implement digital upgrades and environment changes.
• Other job-related duties as assigned.
• Maintain knowledge of BSA Compliance training.

Performance Measurements:

• Ability to work with stakeholders to understand their needs and build trusted relationships.
• Assist in preparing project management documentation consistently and accurately.
• Efficient in time & workload management, must act promptly to requests.
• Good understanding of project methodologies.
• Ability to work collaboratively with internal and external teams defined by our Service Standards and Promises.
• Ability to perform well under pressure and with defined timelines and milestones.
• Working knowledge and understanding of financial institution operations and business processes, including technology solutions used in financial institutions' operations.
• Stay current with emerging technologies and trends.
• Advanced verbal communication skills: the ability to articulate your thoughts and ideas and develop a point of view about your work.

Knowledge and Skills:

Experience: One to two years of similar or related experience.

Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school, or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Excellent Problem Solving/Analysis skills. Excellent communication and writing skills. Excellent conceptual thinking and analytical skills.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds. This job's specific vision abilities include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.