Job Description

Commercial Loan Servicing Specialist

BrightStar Credit Union is committed to creating a diverse work environment where everyone has the opportunity to succeed. We are dedicated to empowering the careers of our people. Our work environment is service-oriented, fast-paced, and fun.

We are currently seeking a Commercial Loan Servicing Specialist to join our team at our new headquarters in Monterra!

The primary role of this position is to make a difference in our member’s financial lives. This is accomplished by providing the highest quality of service to both internal and external members. In addition, is responsible for boarding, funding, and servicing commercial loans including, but not limited to, end-of-cycle system processes and reporting requirements.

Major Duties and Responsibilities

  • Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.
  • Develop and retain strong relationships with internal and external members, investors, and business partners
  • Input and fund new commercial loans timely with complete and accurate data for proper loan servicing.
  • Review loan closing documents for completeness and that they are consistent with loan approval specifications.
  • Monitor insurance and real estate taxes for timely payments and to ensure adequate protection of the Credit Union’s interest.
  • Maintain current information in the loan servicing system for contacts, vendors, annual reviews, memos other fields as necessary.
  • Primary contact person for the business members regarding questions related to commercial loan servicing and for the member-facing portal.
  • Work closely with the Commercial Loan Manager to determine the interest of potential investors to participate in future loan deals.
  • Responsible for the timely distribution of monthly remittance reports and funds to the participating investors.
  • Provide reports and/or data necessary for month-end general ledger accounts postings as well as to senior management and the Board of Directors.
  • Other loan servicing duties including but not limited to quality control, title perfection, satisfaction of mortgage, payoff requests, and skip-a-pay requests.
  • Maintain knowledge with training: BSA Compliance – Every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Maintains knowledge of the Bank Secrecy Act, Customer Identification Program, and USA Patriot ACT.

Knowledge and Skills:


Three to five years of similar commercial loan-related experience. Strong knowledge of commercial loan documents and regulatory requirements. Experienced with FICS Servicing System preferred.


High School or Equivalent

Interpersonal Skills:

Communicate effectively with business owners as well as with senior and executive management both written and verbal.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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