About BrightStar

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

About the Role

We seek a Core Programmer/Analyst to join our team and support the ongoing development, maintenance, and optimization of our core processing system, Jack Henry Symitar (Episys). This individual will work with internal stakeholders to deliver technical solutions, enhance operational efficiency, and support credit union-wide initiatives that rely on core system functionality.

Essential Functions & Responsibilities

• Symitar Programming & Development: Design, develop, test, and maintain PowerOn scripts, custom Symitar reports, batch processes, and host-based applications to support operational and member service needs.
• Core System Configuration & Support: Configure and maintain Symitar parameters, jobs, queues, and host settings. Work with users to troubleshoot issues and implement solutions within the core platform.
• Business Process Analysis: Collaborate with business units to gather requirements and design core-based solutions that support new products, process improvements, and strategic initiatives.
• Data Integrity & Reporting: Extract, validate, and analyze data from Symitar for operational reports and strategic decision-making. Ensure accuracy and consistency in data output.
• System Monitoring & Optimization: Monitor core system performance, job schedules, and system alerts. Recommend and implement optimizations to improve reliability and processing time.
• Vendor & Third-Party Integrations: Support and maintain integrations between Symitar and third-party platforms (e.g., online banking, loan origination, card processors).
• Security & Compliance: Support and enforce system security practices and compliance with data privacy and regulatory requirements (e.g., BSA, OFAC, GLBA).
• Documentation & Knowledge Sharing: Create and maintain technical documentation, user guides, and training materials related to core processes and functionality.
• Cross-Department Collaboration: Liaison between IT and business departments for core-related initiatives. Provide end-users with timely updates and resolution status.
• Other Duties: Perform other job-related duties as assigned, including supporting testing and implementation of software updates, releases, and conversions.

Breakdown of Responsibilities

• Custom programming and scripting in Symitar PowerOn, maintenance of existing code – 45%
• Collaborating with business units to analyze and implement core-based solutions – 25%
• Troubleshooting system and data issues, supporting system performance, and reporting – 20%
• Managing third-party integrations and supporting core system enhancements – 10%

Performance Measurements

• Ability to work independently and prioritize tasks in a fast-paced environment.
• Ability to solve complex problems with minimal supervision.
• Effectively manage multiple assignments and cross-functional projects.
• Maintain data confidentiality and system security.
• Ability to work on-site or remotely as required.

Minimum Expectations of Knowledge and Skills

• Experience: 2–5 years of experience working in credit union or banking core systems, preferably with Jack Henry Symitar (Episys) or similar platforms.
• Education: Bachelor's degree in Computer Science, Information Systems, related field, or equivalent work experience.
• Technical Skills: Proficiency in Symitar PowerOn scripting, SymForm, RepGen, and a basic understanding of relational databases. Familiarity with APIs, batch processing, and host-to-host integration is a plus.
• Interpersonal Skills: Strong communication and problem-solving skills. Ability to work effectively with both technical and non-technical stakeholders.
• Preferred Knowledge: Understanding financial industry operations, regulatory requirements, and Symitar data structures.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Responsibilities include:

• Annual completion of BSA and OFAC training provided by the Training and Compliance Department.
• Awareness of suspicious activity relevant to job duties.
• Working knowledge of regulations, including the Bank Secrecy Act, USA PATRIOT Act, OFAC, Fair Lending, and others.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.